INTRODUCTION:

Firstsource is conducting a mega walk-in drive in Chennai for freshers for the Customer Service Associate (CSA) role in an international non-voice process. This is a great opportunity for candidates who want to start their career in the BPO/ITES industry. Candidates with good communication, typing, and comprehension skills can apply. The role offers a structured work environment, night shift opportunities, and cab facilities within a defined radius.

Company Name: Firstsource
Job Role: Customer Service Associate (Non-Voice Process)
Job Type: Walk-in Drive
Location: Chennai (OMR Navalur)
Experience: Freshers Only
Qualification: Arts & Science Graduates / Diploma Holders
Number of Openings: 100

JOB DESCRIPTION:

Firstsource is hiring freshers for the role of Customer Service Associate in an international non-voice process. In this role, candidates will handle customer queries through chat or backend processes. The job requires strong typing skills, attention to detail, and the ability to understand and respond to customer issues effectively. Candidates must be comfortable working in night shifts and in a work-from-office setup.

ELIGIBILITY CRITERIA:

  • Education: Only Arts & Science graduates and Diploma holders are eligible (no arrears allowed)
  • Experience: Only freshers can apply
  • Skills Required: Good communication skills, strong listening and comprehension ability, good typing speed
  • Additional Requirements: PG graduates and BE/B.Tech candidates are not eligible

JOB RESPONSIBILITIES:

  • Handle customer queries in a non-voice (chat/back-office) process
  • Provide accurate and timely responses to customer issues
  • Maintain high quality and productivity standards
  • Ensure proper understanding of customer requirements
  • Follow company processes and guidelines
  • Work in flexible night shifts as per business needs

SALARY DETAILS:

  • Salary: Not Disclosed (As per company standards)**

SELECTION PROCESS:

  • Round 1: HR Screening
  • Round 2: Communication / Typing Assessment
  • Round 3: Final Operations Round

PERKS & BENEFITS:

  • Cab facility available (one-way up to 30 km radius)
  • Opportunity to work in an international non-voice process
  • Structured work environment and learning opportunities
  • Career growth in BPO/ITES industry

IMPORTANT INSTRUCTIONS:

  • Only eligible candidates (Arts & Science / Diploma) should attend
  • Carry original and xerox copy of PAN card or Aadhar card
  • Mention reference name “Madhu” on top of your resume
  • Candidates must not have any arrears
  • Follow the reporting time and dates strictly
  • Firstsource does not charge any fee for hiring – beware of fraud

WALK-IN DETAILS:

  • Date: 20th April to 30th April 2026 (Monday to Friday only)
  • Time: 10:00 AM to 1:30 PM

WALK-IN VENUE & MORE DETAILS:
                        Check Here

MORE WALK-INS:
                        Check Here

Contact Person: Madhubala

TIPS FOR CANDIDATES:

  • Carry multiple copies of your resume and ID proof
  • Practice typing and basic communication skills
  • Dress in formal attire for a professional impression
  • Prepare for basic customer service questions
  • Reach early to avoid delays in the interview process

FREQUENTLY ASKED QUESTIONS (FAQs):

  • Who can apply for this walk-in drive?
    Only Arts & Science graduates and Diploma holders without arrears can apply.
  • Is this a voice or non-voice role?
    This is an international non-voice (chat/back-office) role.
  • Are BE/B.Tech or PG candidates eligible?
    No, they are not eligible for this role.
  • Is night shift required?
    Yes, candidates must be flexible to work in night shifts.
  • Is transportation provided?
    Yes, cab facility is available within a 30 km radius (one-way).

CONCLUSION:

This Firstsource walk-in drive is a strong opportunity for freshers to begin their career in a non-voice customer service role. With structured training, international process exposure, and growth opportunities, candidates can build a stable career in the BPO sector. Eligible candidates should attend the walk-in drive within the given schedule and take advantage of this opportunity.