INTRODUCTION:

Mphasis is conducting a walk-in drive in Bangalore for the Technical Service Desk role. This opportunity is ideal for freshers and candidates with up to 12 months of experience who are interested in building a career in IT support. Candidates with basic technical knowledge, communication skills, and understanding of remote support tools can attend this walk-in. This role provides hands-on exposure to real-time IT service operations and customer handling.

Company Name: Mphasis
Job Role: Technical Service Desk (Desktop Engineer / IT Support)
Job Type: Walk-in Drive
Location: Bangalore (Mahadevapura)
Experience: 0 to 12 Months
Qualification: Any Graduate / Any Postgraduate
Number of Openings: 1

JOB DESCRIPTION:

Mphasis is hiring candidates for the Technical Service Desk role through a walk-in process. In this role, candidates will handle customer queries through calls, emails, chats, and tickets. The job involves logging incidents, performing Level 1 troubleshooting, and resolving technical issues related to desktops, operating systems, VPN, VOIP, and other IT systems. Candidates will also work with ticketing tools and follow ITIL guidelines to manage incidents effectively.

ELIGIBILITY CRITERIA:

  • Education: Any Graduate or Postgraduate
  • Experience: Freshers or up to 12 months experience
  • Skills Required: Strong communication skills, basic technical troubleshooting knowledge, understanding of IT support processes
  • Additional Requirements: Candidate must have a valid Passport and should be an immediate joiner

JOB RESPONSIBILITIES:

  • Respond to customer queries via calls, email, chat, and web tickets
  • Log and manage incidents as per ITIL guidelines
  • Perform Level 1 troubleshooting for desktop, OS, VPN, VOIP, and related systems
  • Provide remote desktop support and resolve issues efficiently
  • Update users on request status and ensure proper closure
  • Escalate complex issues to higher technical teams when required

SALARY DETAILS:

  • Salary: Not Disclosed (As per company standards)**

SELECTION PROCESS:

  • Round 1: HR Screening
  • Round 2: Technical Evaluation
  • Round 3: Final Operations Round

PERKS & BENEFITS:

  • Opportunity to work with a reputed IT services company
  • Exposure to real-time IT support and tools
  • Skill development in troubleshooting and ticket management
  • Professional work environment

IMPORTANT INSTRUCTIONS:

  • Candidate must have a valid Passport (mandatory requirement)
  • Carry a hard copy of your updated resume
  • Mention HR name “Bhavya” on your resume
  • Immediate joiners are preferred
  • Be prepared for on-the-spot interview process

WALK-IN DETAILS:

  • Date: 21st April 2026
  • Time: 11:00 AM to 1:30 PM

WALK-IN VENUE & MORE DETAILS:
                        Check Here

MORE WALK-INS:
                        Check Here


Contact Person: Bhavya Periyadan

TIPS FOR CANDIDATES:

  • Carry multiple copies of your resume and valid ID proof
  • Ensure you have your Passport (mandatory requirement)
  • Revise basic IT support and troubleshooting concepts
  • Prepare for communication and technical questions
  • Reach early to avoid delays

FREQUENTLY ASKED QUESTIONS (FAQs):

  • Who can apply for this walk-in drive?
    Freshers and candidates with up to 12 months of experience can apply.
  • Is Passport mandatory?
    Yes, having a valid Passport is mandatory for this role.
  • What is the job role offered?
    Technical Service Desk / Desktop Engineer (IT Support role).
  • What skills are required?
    Basic IT troubleshooting, communication skills, and knowledge of remote support tools.
  • Do I need to apply online?
    No, candidates can directly attend the walk-in drive.

CONCLUSION:

This Mphasis walk-in drive is a valuable opportunity for candidates looking to start or build a career in IT support and service desk roles. With exposure to real-time troubleshooting, ITIL processes, and enterprise tools, this role offers strong learning and career growth potential. Eligible candidates should attend the walk-in drive and take advantage of this opportunity.