INTRODUCTION:

Tech Mahindra is conducting a walk-in drive in Hyderabad for the role of Service Desk – Technical Support (International Voice). This opportunity is open to both freshers and experienced candidates who are interested in working in a global customer support environment. Candidates with strong communication skills and basic technical understanding can apply. This role offers a stable career path, exposure to international clients, and opportunities for long-term growth in the IT services industry.

Company Name: Tech Mahindra
Job Role: Service Desk – Technical Support (International Voice)
Job Type: Walk-in Drive
Location: Hyderabad (Bahadurpally)
Experience: Freshers / 1 to 5 Years
Qualification: HSC, Undergraduates, Graduates, Postgraduates
Number of Openings: 100 Positions

JOB DESCRIPTION:

Tech Mahindra is hiring candidates for the role of Service Desk Associate through a direct walk-in process. In this position, you will be responsible for providing technical support to international customers through voice interactions. The role requires handling customer queries, identifying issues, and delivering quick and effective solutions. Candidates will work in a structured environment aligned with UK shift timings, ensuring high-quality customer service and support.

ELIGIBILITY CRITERIA:

  • Education: HSC, Undergraduates, Graduates, and Postgraduates are eligible to apply
  • Experience: Both freshers and candidates with 1 to 5 years of experience can apply
  • Skills Required: Strong English communication skills, basic technical knowledge, problem-solving ability, willingness to work night shifts, and not pursuing regular education

JOB RESPONSIBILITIES:

  • Handle inbound calls from international customers professionally
  • Understand customer issues and provide accurate technical support
  • Maintain clear and effective communication during interactions
  • Ensure quick resolution and customer satisfaction
  • Follow company processes and quality standards
  • Work in rotational night shifts (5 working days, 2 rotational offs)

SALARY DETAILS:

  • Freshers: ₹2.4 LPA to ₹4.5 LPA
  • Experienced: Up to ₹5 LPA

SELECTION PROCESS:

  • Round 1: HR Interview
  • Round 2: Voice and Accent Assessment (VNA)
  • Round 3: Operations Round

PERKS & BENEFITS:

  • Cab facility for pick-up and drop within service area
  • Opportunity to work with international clients
  • Career growth and internal promotion opportunities
  • Professional work environment and skill development

IMPORTANT INSTRUCTIONS:

  • Mention the name “Akhil” clearly on your resume
  • Carry a printed copy of your updated resume
  • Bring valid ID proof for verification
  • Follow the reporting time strictly
  • Be prepared for same-day interview process

WALK-IN DETAILS:

  • Date: 20th April to 25th April 2026
  • Time: 10:00 AM to 12:00 PM

WALK-IN VENUE & MORE DETAILS:
                        Check Here

MORE WALK-INS:
                        Check Here

TIPS FOR CANDIDATES:

  • Carry multiple copies of your resume and ID proof
  • Dress in formal attire to create a professional impression
  • Prepare basic technical and customer service questions
  • Practice English communication for voice roles
  • Arrive early to avoid delays

FREQUENTLY ASKED QUESTIONS (FAQs):

  • Who can apply for this walk-in drive?
    Candidates with HSC, undergraduate, graduate, or postgraduate qualifications can apply.
  • Is this job suitable for freshers?
    Yes, both freshers and experienced candidates are eligible.
  • Is night shift mandatory?
    Yes, candidates must be comfortable working in UK shift timings.
  • What is the selection process?
    HR Interview, Voice Assessment, and Operations Round.
  • Do I need to apply online?
    No, you can directly attend the walk-in.

CONCLUSION:

This Tech Mahindra walk-in drive provides a valuable opportunity for candidates looking to start or grow their career in technical support and international voice processes. With competitive salary packages, employee benefits, and strong growth prospects, this role is ideal for candidates aiming to build a long-term career in the IT and customer service industry. Eligible candidates should attend the walk-in within the given schedule.